f996 Frequently Asked
Questions

f996 requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National ID Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents must be current and clearly legible.

f996 typically completes KYC verification within 24 hours of receiving all required documents. During busy periods it may take up to 48 hours. You will receive an email notification once your account has been fully verified and is ready for deposits and withdrawals.

On the f996 login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link by email or an OTP via SMS. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact f996 support.

No. f996 permits only one account per player. Creating multiple accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact f996 support immediately.

Log in to your f996 account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transaction through your bKash app or by dialling *247#. Deposits via bKash are credited to your f996 balance instantly in most cases.

Nagad deposits on f996 are processed instantly and your balance is updated in real time. If your deposit does not reflect within five minutes, check that the transaction was completed successfully in your Nagad app and contact f996 support with the transaction reference number for assistance.

The minimum deposit on f996 is ৳200 regardless of the payment method used — whether you deposit via bKash, Nagad, Rocket, Upay, or a bank transfer through Dutch-Bangla Bank, BRAC Bank, or another supported institution. There is no maximum single deposit limit, though your chosen payment provider may impose their own transaction caps.

The minimum withdrawal amount on f996 is ৳500. Withdrawals can be made to your bKash, Nagad, Rocket, or Upay wallet, or to a verified Bangladeshi bank account. Your withdrawal destination must match the payment method used for your most recent deposit, unless you have completed full KYC verification.

Withdrawals to mobile wallets such as bKash, Nagad, and Rocket are typically processed within 1 to 4 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other Bangladeshi banks may take 1 to 3 business days depending on your bank's clearing schedule. All withdrawal requests are reviewed by the f996 finance team before processing.

f996 offers a wide range of cricket betting markets covering international matches and domestic tournaments including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test Championship, and ODI series featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, total runs, over/under, and live in-play markets during ongoing matches.

Yes, f996 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, and table games — is accessible through your smartphone or tablet browser with no app download required. The responsive design adapts automatically to your screen size for a smooth gaming experience.

All slot games on f996 use certified Random Number Generation (RNG) technology provided by leading game studios including Pragmatic Play, NetEnt, and Microgaming. Each game's return-to-player (RTP) rate is independently audited and publicly documented by the provider. f996 does not modify the RTP or outcome logic of any game on the platform.

f996 features a full live casino suite powered by Evolution Gaming and Ezugi, offering live baccarat, roulette, blackjack, Teen Patti, Andar Bahar, and game-show style titles such as Crazy Time and Lightning Roulette. All live tables are streamed in HD with real dealers and are available 24 hours a day.

f996 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges. f996 recommends checking your provider's fee schedule before initiating a transaction so there are no surprises.

f996 offers a welcome bonus for new players who complete registration and make their first qualifying deposit. The bonus structure, percentage match, and maximum bonus amount are detailed on the f996 promotions page and may vary by campaign period. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements on f996 specify how many times you must wager a bonus amount before it becomes withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus converts to real cash. Full wagering terms are displayed for each bonus before you opt in.

f996 rewards regular players through a loyalty programme where you earn points for every qualifying bet placed on cricket, slots, live casino, and table games. Accumulated points unlock higher tiers with benefits such as higher deposit limits, priority withdrawals, personalised bonuses, and dedicated account management. Contact f996 support to learn more about your current tier status.

Yes, all f996 bonuses carry an expiry date. Typically, welcome bonuses and free spins must be used within 7 to 30 days of being credited, depending on the specific promotion. If a bonus expires before the wagering requirement is met, the bonus amount and any associated winnings are forfeited. Always check the individual bonus terms for the applicable expiry period.

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported deposit and withdrawal method on f996. Select Rocket in the f996 Cashier, enter the amount, and complete the transaction via the Rocket app or USSD code. Rocket deposits are typically reflected in your f996 balance within a few minutes.

f996 is a safe and reliable platform built with 128-bit SSL encryption to protect all data transmissions between your device and the f996 servers. Player funds are held in segregated accounts separate from operational funds. f996 undergoes regular security audits and uses two-factor authentication (2FA) to protect player accounts from unauthorised access.

The minimum age to register and play on f996 is 21 years. This applies to all players in Bangladesh without exception. f996 enforces mandatory age verification during the registration and KYC process. Any account found to belong to a person under 21 will be immediately suspended and all deposits returned.

To self-exclude from f996, log in to your account, go to Account Settings, and select the Responsible Gaming section. From there you can activate a self-exclusion for a defined period — ranging from 24 hours to a permanent lifetime exclusion. Self-exclusion takes effect immediately, blocking all login and deposit access. You can also request self-exclusion directly by emailing [email protected].

f996 customer support is available 24 hours a day, 7 days a week. You can reach the support team via live chat directly on the f996 platform for the fastest response, or by emailing [email protected] for non-urgent enquiries. The f996 support team handles account issues, payment queries, technical problems, and responsible gaming requests.

If you suspect your f996 account has been accessed without your authorisation, change your password immediately and enable two-factor authentication (2FA) from your account security settings. Then contact f996 support via live chat or at [email protected], and the security team will investigate and temporarily freeze your account if necessary to prevent further unauthorised activity.