Player Wellbeing

Responsible Gaming
at f996

f996 is committed to providing a safe, fair, and transparent entertainment environment for all adult players across Bangladesh. Our responsible gaming programme gives you the tools and knowledge to stay in control — always.

21+ Age Minimum
24/7 Support Access
SSL Secured Platform
Free Self-Exclusion

Gaming Should Always Be Fun

At f996, we believe that betting and casino gaming are forms of entertainment — not a way to make money, solve financial problems, or escape everyday stress. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gaming on f996 remains an enjoyable and controlled pastime. But we also understand that for some individuals, gambling can become problematic.

That is why f996 has built a comprehensive responsible gaming framework — a set of policies, tools, and support channels designed to help every player on the f996 platform maintain a healthy relationship with gambling. Whether you are new to online gaming or a seasoned player, the protections and resources described on this page are available to you at any time, free of charge, and without judgment.

Our responsible gaming programme is not a legal formality — it is a genuine commitment built into how f996 operates day to day. From strict age verification at registration to real-time deposit limit controls, every feature described here is active and accessible on the f996 platform right now.

21+
Strictly for Adults Aged 21 and Above

f996 enforces a strict minimum age requirement of 21 years for all players in Bangladesh. Age verification is a mandatory step during the registration process. Any account found to belong to a person under the age of 21 will be immediately suspended and all associated funds returned.

Fair play certified: All games available on f996 — from cricket betting markets to live casino tables and slots — use certified random number generation and independently audited return-to-player (RTP) rates. The odds are transparent and consistent.
Deposit Limits

Set daily, weekly, or monthly deposit caps on your f996 account to make sure you never spend beyond your personal budget. Limits take effect immediately and can only be lowered instantly — increases require a mandatory cooling-off period before they take effect.

Self-Exclusion

If you feel that you need a break from gaming on f996, our self-exclusion tool allows you to suspend your account for a defined period — ranging from 24 hours to a permanent lifetime exclusion. During the exclusion period, you will not be able to log in, deposit, or place bets.

Time-Out Feature

Need a short pause without committing to full self-exclusion? Our time-out feature lets you step away from f996 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and reactivates automatically once the period ends.

Session Time Reminders

f996 can notify you when you have been playing for an extended period. You can set session duration reminders at 30-minute, 1-hour, or 2-hour intervals. These gentle nudges help you keep track of how long you have been playing and encourage regular breaks.

Reality Check Prompts

Our reality check system displays a transparent summary of your gaming session — how long you have been playing, your net balance change, and total bets placed. These periodic prompts appear at configurable intervals so you always have an honest view of your activity.

Account Activity Monitoring

f996 continuously monitors account activity for patterns that may indicate problem gambling behaviour — such as sharp increases in bet frequency, chasing losses, or unusual deposit patterns. Where such patterns are detected, our responsible gaming team may reach out proactively.

Your Control Centre

All responsible gaming tools on f996 are available directly from your account settings. No forms to fill out, no waiting — just instant control over your gaming experience.

Deposit Limit

Control how much you can deposit over any given period. Available as daily, weekly, or monthly limits in ৳. Reductions apply instantly; increases require a 24-hour review period.

Available Now
Time-Out

Take a break of 24 hours, 48 hours, 7 days, or 30 days. Your account will be fully suspended and reactivated automatically once the cooling-off period expires.

Available Now
Self-Exclusion

Permanently or temporarily exclude yourself from f996. During exclusion, all login and deposit access is blocked and any promotional communications are halted immediately.

Available Now
Loss Limit

Set a maximum amount you are willing to lose in a day, week, or month. Once your loss limit is reached, no further bets can be placed until the period resets.

Available Now
How to access these tools: All responsible gaming controls are accessible from your f996 account dashboard under "Account Settings" → "Responsible Gaming". If you experience any difficulty accessing these tools, contact our support team immediately at [email protected] — we will action your request without delay.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the warning signs is the first and most important step towards getting back in control.

If any of the patterns below sound familiar — whether in your own behaviour or that of someone you know — we strongly encourage you to make use of f996's responsible gaming tools or reach out to our support team for confidential guidance.

Remember: Gambling should never be used as a way to recover money you have previously lost ("chasing losses"), to cope with stress or anxiety, or as a source of regular income. If it feels like any of these things, that is a sign that support may be helpful.
Spending more money on gambling than you can afford to lose
Chasing losses by placing bigger or more frequent bets
Gambling to escape feelings of stress, anxiety, or depression
Lying to family or friends about how much time or money you spend gambling
Borrowing money or selling possessions to fund gambling
Feeling irritable, anxious, or restless when you stop gambling
Neglecting work, studies, family, or personal responsibilities
Spending increasing amounts of time thinking about gambling
Failed attempts to cut down or stop gambling on your own
Gambling with money set aside for essential expenses such as rent or food

Ask Yourself These Questions

The questions below are adapted from widely used problem gambling screening tools. Honest answers can help you evaluate whether your gambling habits remain healthy and within your control.

If you answer "yes" to two or more of these questions, we recommend you speak to our support team or consider activating one of f996's responsible gaming tools. There is no shame in seeking help — it is a sign of strength.

1 Have you ever gambled with money that you needed for something else, such as rent, food, or bills?
2 Have you ever tried to win back money you lost by gambling more?
3 Has someone close to you expressed concern about your gambling habits?
4 Do you feel restless or irritable when you try to reduce or stop gambling?
5 Have you missed work, studies, or family commitments because of gambling?
6 Do you gamble as a way to deal with stress, loneliness, or negative emotions?
7 Have you ever borrowed money or sold items to finance gambling activity?
8 Do you spend a significant amount of time thinking about gambling even when you are not doing it?

Our Commitments to You

f996's responsible gaming programme is built around six core commitments that guide how we operate the platform and support every player in Bangladesh.

  • 1
    Strict Age Verification

    Every new registration on f996 goes through a mandatory age verification process. Players must confirm they are 21 years or older and submit valid identity documentation before any financial transaction is permitted. We do not make exceptions.

  • 2
    Transparent Odds and RTP

    f996 only partners with game providers — including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming — who publish verified return-to-player rates. We do not manipulate odds or game outcomes. Every game on f996 operates on certified fair-play principles.

  • 3
    Proactive Player Monitoring

    Our platform automatically monitors for indicators of problem gambling. Where unusual betting patterns are identified, our team may contact you proactively to check in and make you aware of available support tools — not to restrict you, but to ensure you are playing by choice.

  • 4
    No Pressure Marketing

    f996 will never send promotional communications to players who are subject to a self-exclusion or time-out. We also do not use high-pressure tactics, countdown timers, or false scarcity messaging to push players into deposits they have not decided to make independently.

  • 5
    Confidential Support Access

    Any player who contacts f996 to discuss responsible gaming concerns will be treated with complete confidentiality and without judgment. Our support team is trained to handle these conversations sensitively and to connect players with the most appropriate tools or external resources.

  • 6
    Immediate Self-Exclusion Enforcement

    When a player activates self-exclusion on f996, the restriction is enforced within minutes — not days. Login access is blocked, pending bets are settled according to standard rules, and all marketing is halted. A permanent self-exclusion cannot be reversed by the player alone.

Getting Support

If you feel that gambling is becoming a problem for you or someone you care about, reaching out is the most important step you can take. f996 support is available around the clock and every conversation about responsible gaming is handled with complete discretion.

f996 Responsible Gaming Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the f996 platform or by emailing us directly. All responsible gaming requests — including self-exclusion, deposit limit adjustments, and account closure — are handled within one business day.

What happens when you contact us: A member of our responsible gaming team will acknowledge your message within 2 hours (during Bangladesh Standard Time business hours) or by the next available slot if outside hours. We will listen, explain your options, and take whatever action you request — no questions asked, no delays.
Important: f996 support staff will never ask for your account password, payment PIN, or OTP codes. If you receive a message claiming to be from f996 that requests this information, do not respond and report it immediately to [email protected].

Tips for Responsible Play

These straightforward guidelines can help you keep gaming enjoyable and within healthy boundaries — whether you play cricket betting markets, slots, or live casino games on f996.

Set a Budget Before You Play

Decide in advance exactly how much you are comfortable spending on f996 in a given session or month — and treat that amount as your entertainment budget, not an investment. Use f996's deposit limit tools to enforce this budget automatically so you never accidentally exceed it.

Take Regular Breaks

Long uninterrupted gaming sessions make it harder to make clear-headed decisions about your bets. Set f996's session time reminder to alert you every hour, and take a genuine break — step away from the screen, stretch, and check in with how you are feeling before continuing.

Never Chase Your Losses

Chasing losses — placing larger or more frequent bets to recover money you have already lost — is one of the most reliable signs that gambling is moving out of healthy territory. Accept losses as the cost of entertainment and stop when you reach your pre-set budget, regardless of the outcome.

Do Not Play Under Stress

Gambling while feeling anxious, depressed, angry, or exhausted significantly increases the risk of making impulsive decisions. f996 is a leisure activity — if you are not in a relaxed and clear headspace, it is always better to log out and return when you feel ready.

Keep Gambling in Perspective

f996 should be one small part of a balanced life — not a central focus. Make sure that cricket betting, live casino sessions, or slot games never interfere with your work, family time, social relationships, or financial commitments. Keep gaming fun by keeping it in its proper place.

Talk to Someone You Trust

If you are ever worried about your gambling habits, talking to a trusted friend, family member, or the f996 support team can make a real difference. Sharing concerns openly is the fastest route to finding the right support — and you should never feel embarrassed to ask for help.

Play Responsibly with f996

f996 is here to provide safe, fair, and enjoyable entertainment for adults across Bangladesh. Explore the platform knowing that your wellbeing is always our first priority.