Your Privacy Matters at f996

This Privacy Policy ("Policy") describes how f996 ("f996", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the f996 website, mobile interface, and associated services (collectively, the "Platform").

f996 is committed to safeguarding the privacy of all users across Bangladesh, including those accessing the Platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise the trust you place in us when you share your personal information, and we take that responsibility seriously.

This Policy applies to all personal data processed by f996 in connection with your registration, account management, financial transactions, gameplay, customer support interactions, and use of any feature available on the Platform. It should be read in conjunction with f996's Terms & Conditions and Responsible Gaming Policy.

f996 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your device and browser when you access the Platform, and from third parties such as identity verification providers and payment processors. The categories of data we collect are set out below.

f996 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than where disclosed voluntarily in the context of responsible gaming), or biometric data beyond what is contained in standard identity documents submitted for KYC purposes.

f996 uses your personal data for the following defined purposes. We process data only where we have a lawful basis to do so (see Section 4 for the legal bases applicable to each purpose).

• Account management: To create and maintain your f996 player account, authenticate your identity at login, manage your account settings, and communicate account-related notices to you.
• Identity verification (KYC): To verify that you meet the eligibility requirements to use the Platform, including age verification (21+), identity confirmation, and source-of-funds checks where applicable.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels; to record transaction history; and to resolve payment disputes.
• Platform delivery: To provide access to sports betting markets (including BPL, IPL, T20 World Cup, and other cricket events), casino games, live dealer tables, slots, and all other Platform features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, collusion, and other prohibited activities.
• Responsible gaming: To monitor gameplay patterns and flag potential indicators of problem gambling behaviour; to administer self-exclusion, deposit limits, and cooling-off periods at your request.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes.
• Legal compliance: To comply with applicable legal obligations including record-keeping, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions.
• Platform improvement: To analyse aggregated and anonymised usage data to improve Platform performance, user experience, and game offering.
• Marketing communications: To send you promotional offers, bonus notifications, and event updates where you have given consent and have not subsequently opted out. You may withdraw marketing consent at any time by contacting [email protected].

f996 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is used:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to operate your account, process transactions, deliver gaming services, and handle support). This covers account management, payment processing, and Platform delivery.
• Legal obligation: Processing is required to comply with applicable legal and regulatory obligations. This covers KYC/AML verification, record retention, and responding to lawful authority requests.
• Legitimate interests: Processing is in the legitimate interests of f996 or a third party, and those interests are not overridden by your fundamental rights. This covers fraud prevention, platform security monitoring, responsible gaming oversight, and analytics for Platform improvement.
• Consent: Where none of the above grounds apply, f996 will seek your explicit consent before processing. This applies primarily to direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

f996 does not sell, rent, or otherwise commercially disclose your personal data to third parties. Data is shared only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These partners are contractually bound to use your data only for payment processing purposes.
• Identity verification partners: Third-party KYC providers receive identity document data to perform age and identity verification checks. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than verification.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Play'n GO receive limited session and gameplay data necessary to operate their game engines within the f996 Platform. They do not receive identity or financial data.
• Technology and infrastructure providers: Cloud hosting, server management, and cybersecurity providers may process data as part of their service delivery. All such providers are vetted and bound by contractual data protection obligations.
• Legal authorities: f996 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of f996's assets, player data may be transferred to the successor entity. You will be notified of any such transfer in advance where practicable.

f996 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any legal or regulatory retention requirements. The table below summarises our standard retention periods by data category:

When personal data is no longer required, f996 will securely delete or irreversibly anonymise it so that it can no longer be associated with you as an individual. Anonymised or aggregated data that cannot identify you may be retained indefinitely for Platform analytics and statistical purposes.

f996 uses cookies and similar technologies (including local storage and session tokens) to operate the Platform effectively and to improve your experience. A cookie is a small text file placed on your device when you visit a website. f996 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as session authentication, account login persistence, and security token management. These cookies cannot be disabled without breaking Platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming limits — so you do not need to re-enter them on each visit.
• Analytics cookies: f996 uses first-party analytics cookies to understand how players navigate and use the Platform. This data is aggregated and anonymised and is used solely for Platform performance improvement. f996 does not use third-party advertising analytics networks.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent sessions, bot activity, and suspicious login attempts.

f996 does not use third-party behavioural advertising cookies or cross-site tracking technologies. Your browsing activity on f996 is not shared with external advertising networks.

f996 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and f996 servers is encrypted in transit using current TLS standards. The Platform enforces HTTPS at all times and does not permit unencrypted HTTP connections.
• Data encryption at rest: Sensitive data fields including identity document references, payment account details, and authentication credentials are encrypted in our database using strong encryption standards.
• Access controls: Access to player personal data within f996's internal systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular review.
• Intrusion detection: f996 operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity targeting the Platform infrastructure.
• Regular security assessments: The Platform undergoes periodic security reviews to identify and remediate vulnerabilities in line with responsible security governance practices.
• Incident response: f996 maintains a documented incident response process. In the event of a data breach that presents a material risk to affected players, f996 will notify affected individuals promptly and take immediate steps to contain and remediate the breach.

While f996 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device is protected by appropriate security software. You should never share your password or OTP codes with any person, including f996 support staff.

As a user of the f996 Platform, you have the following rights with respect to the personal data we hold about you. f996 is committed to honouring these rights promptly and without undue delay.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered username and a description of the right you wish to exercise. f996 will acknowledge your request within two (2) business days and aim to fulfil it within thirty (30) days. For complex requests, this period may be extended by an additional thirty (30) days, in which case you will be notified.

Please note that certain rights are subject to legal limitations. For example, f996 cannot delete financial transaction records that we are legally required to retain, and we may need to verify your identity before actioning a data request to prevent unauthorised access to another person's information.

The f996 Platform is strictly intended for adults aged 21 years and above. f996 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, use the Platform, or submit any personal information to f996.

If f996 discovers or is notified that personal data has been collected from an individual who is under 21 years of age, we will:

• Immediately suspend the associated account;
• Securely delete all personal data associated with that account as promptly as reasonably practicable;
• Return any deposited funds to the payment source, subject to identity verification;
• Void any bets or gaming activity conducted on the account.

If you are a parent or guardian and believe that your child has submitted personal information to f996, please contact us immediately at [email protected] with the subject line "Minor Account Report". We will prioritise such reports and respond within one (1) business day.

f996 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When material changes are made, f996 will notify registered players via the email address on file and will display a prominent notice on the Platform for a minimum of seven (7) days prior to the revised Policy taking effect.

Minor changes — such as typographical corrections or clarifications that do not substantively alter your rights or our obligations — may be made without advance notice. The effective date at the top of this document and in the sidebar will always reflect the most recent revision.

Your continued use of the f996 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must stop using the Platform and contact support to close your account and request data deletion where applicable.

f996 recommends that all players review this Privacy Policy periodically. The current version is always accessible at f996.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f996 handles your personal data, please contact us using the details below. All privacy-related communications are handled by our dedicated support team.

• Privacy enquiries email: [email protected] — please use the subject line "Privacy Enquiry"
• Data rights requests: [email protected] — please use the subject line "Data Rights Request"
• Minor account reports: [email protected] — please use the subject line "Minor Account Report"
• Live chat: Available 24 hours a day, 7 days a week via the Platform interface
• Response time: Email responses within 24 hours (BST, UTC+6); live chat responses are immediate during staffed hours

f996 support staff will never ask you for your account password, payment PIN, or OTP code. Please do not include these in any communication you send to us.